V� Current Initiatives on Digitalization by Select Government Agencies The realization of the vision of Ambisyon Natin 2040 rests to a large extent on the efficiency, effectiveness, competence and integrity of the civil service and digital transformation of government systems and procedures, service delivery, financing and budgeting. The Philippine Development Plan 2023-2028 devoted a section on “accelerating digital transformation in government” and it states that (p. 344): The presentation of Civil Service Commissioner Aileen Lourdes Lizada on The Future of Civil Service: The Philippine Country Paper Presentation during the 2023 ACCSM+3 International Symposium with the theme “The Future of Civil Service” in Tokyo, Japan on 27 September 2023 gave us a preview on the implementation strategies on digital transformation being adopted right in the Civil Service Commission (CSC). This section summarized the key points discussed in the presentation of Commission Lizada. As the primary personnel agency in the public sector, the CSC has the mandate to increase capability and upgrade competency of civil servants. However, the COVID-19 pandemic brought about profound changes and challenges in the workplace that the CSC had to introduce several alternative work strategies including “flexible working arrangements, hybrid work, virtual communication, learning and development interventions, and delivery of services”. The CSC, in particular, has adopted four priority digitalization programs, namely, “online examinations, appointment processing, learning and development, and administrative and quasi-judicial system”. In this year’s civil service eligibility examination, it was evident that the examinees still preferred to take the pen-and-paper test (PPT) who numbered 650,000 compared with 12,000 who took the Computer Examination (COMEX) showing a ratio of 1 COMEX examinee to 65 PPT examinee. Certainly, the conduct of PPT poses some challenges such as the need for a large number of testing venues, limited number of examination proctors and administrators, examination processes and limitations in resources and infrastructures. Given the lopsided ratio, the CSC is planning to review the policies and practices related to the conduct of examinations in the near future. This section discusses in brief the current initiatives undertaken by select government agencies on digitalization. The Supreme Court (SC) in the Philippines The Supreme Court’s digital transformation strategy basically aims to enable the clients to gain equal access to the justice system by promoting efficient court services, decreased processing and resolution period, and increased collaboration in justice administration. Towards this end, the SC has adopted various information and communication strategies including the “use of artificial intelligence for legal research and other court activities, creation of a judiciary e-library, development and deployment of ecourt system version 2.0, and Development of an online learning platform for the Philippine judiciary” (Linkedin, 2022). The implementation of the digitized programs would require rational, stable and systematic guidance which would be provided through the creation of the documents as shown below (Linkedin, 2022). To accelerate digital transformation, the government will strengthen its legal and institutional framework; adopt paperless, cashless, and data-empowered transactions at all levels; and develop civil service capacity for implementation. To this end, the government will pass an e-Governance law to establish an integrated, interconnected, and interoperable information, resource sharing, and communications network to deliver public services. Building up to the legislative reform, the government will ensure the effective implementation of policies and programs such as the adoption of digital payments for government disbursements and collections, DICT’s E-Government Masterplan 2022 on digitalization of frontline government transactions and administrative functions, DBM’s Budget and Treasury Management System, the Philippine Business Hub, DICT’s Integrated Business Permits and Licensing System with LGUs, and the integration of government services into the Philippine Identification System.183
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