VI� Challenges in Digitalizationtrustworthy data to enhance decision-making processes. Some of its digitized processes include the Digital OnBoarding System (DOBS) which allows opening of savings account as well as combining and automating multiple accounts via online, and maintaining online payment platforms. Its future plans include transforming its subsidiary bank, the Overseas Filipino Bank, into a paperless and branchless bank that will serve the interests of the overseas Filipino workers and their families. Department of Education In 2022, the Department of Education announced that it would implement the Digital Rise Program the following year. The Program is “an educational framework focusing on infrastructure, software, and the capacity building of learners and instructors in technology” (Linkedin, 2022). It has three components as shown below.• Digital Literacy curricula intends to incorporate productivity tools for Grades 4-6 students, fundamental programming skills for Grade 7 students, multimedia concepts, video editing and graphics design to Grades 8-10 students, and occupational computer skills to senior high school students; ICT Assisted Teaching intends to give instructors equipment, software material, and abilities for everyday classroom instruction;ICT Assisted Learning intends to provide access and adaptation using the DepEd Learning Management System (DLMS) and synchronous blended learning (Linkedin, 2022).• • To complement the DepEd’s initiatives, the Senate is trying to fast-track the passage of two bills. One is Republic Act No. 10929 or the "Free Internet Access in Public Places Act," Another is Senate Bill No. 1565 or the Education in the New Normal Act which supports the creation of a Safe Schools Reopening Plan or the immediate shift from face-to-face to distance learning during emergencies. Low level of development of most government websites The government agency’s official website provides a basic platform by which it can adopt ICT initiatives to serve its public efficiently, effectively and responsively. Likewise, the information and services it offers serves as a link with fellow government agencies, development, business and industry partners, and constituents/public. However, a study conducted by Khalid and Lavilles (2019) and cited by the Philippine Digital Justice System showed that majority of government websites in the country were classified as either in Stage 1 and 2 based on the Four-Stage model developed by the United Nations. According to the maturity level used by the research, the first stage is when the government website is capable of providing basic government information and direct users to other websites, while the second stage refers to websites that can provide one-way or two-way simple communication for citizens--such as downloading forms or applications-- and has a multiple language feature on its integrated media (Khalid and Lavilles 2019 in Philippine Digital Justice System, 2021: 22). The low level of development of a government website implies that the transacting public needs to visit physically concerned government agencies for most of its transactions. This further implies that the transacting public may endure long hours in the government office if the volume of transactions is quite heavy, or repeated visits if the transaction cannot be completed in one day. When the transacting public feels too much inconvenience, it may resort to fixing thus making the entire process vulnerable to corruption. Inadequate database management system The repercussion of inadequate database management system was made painfully clear during the height of the pandemic when the Listahan consisting of a list of poor families receiving monthly financial assistance through the Pilipinong Pamilya Pantawid Program (4Ps or Conditional Cash Transfer) was found inadequate to fully account the actual and much larger 185
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