VII� Concluding Notestaff to access, process and analyze the data prior to making policy decisions, but on the other hand, renders them vulnerable to hacking and cybersecurity theft unless adequate protection measures are in place. The hacking of the official websites of three government agencies such as the Philippine Health Insurance Corporation (PhilHealth), Philippine Statistics Authority (PSA) and Philippine Houe of Representatives in September and October 2023 raised doubt on the capacity of government agencies in general to protect the data stored in their respective databases. This calls for government to invest in potent cybersecurity programs to protect the integrity of digitized data and maintain the trust of the people. On the other hand, cybersecurity programs are expensive and may compete with other development priorities of government. The implementation of the digitalization roadmap in the country has gone for more than four decades. Various laws and national policies have been issued providing an enabling environment for the digitalization to push through. The occurrence of the COVID-19 pandemic and the subsequent enforcement of lockdowns have compelled government agencies to transition immediately from face-to-face to purely online to continue the delivery of services. They have also enhanced their ICTs not only to widen their online services but also to improve seamless and efficient delivery of online services and in turn increase customer satisfaction. On the other hand, the observation that most government websites which serves as a link between the government and clients, remains at Stage 2 and coupled with other challenges related to human resource, physical, funding resources, among others, limit the extent by which the clients can avail of online services. The civil service has made significant headways in the digitalization of government services but a lot more has yet to be accomplished. 187
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