PeriodsSummary of Key Achievementsfrom 1999-2003, the deepening reform from 2004-2008, the further deepening reform from 2008-2012, and the continuance of further deepening reform for effectiveness from 2013-2018, and so on. (See details in table 3). National reconciliation andunification (1993-1998):Strengthening the foundation for civil service management (1999-2003):Deepening reform (2004-2008):Further deepening reform -(2008-2012):Continuance of furtherdeepening reform foreffectiveness (2013-2018):From 2019 to 2023, according to the new minister of MCS, His Excellency Prum Sokha, addressed during MCS 5-year review meeting on 21 March 2023, there are some achievements on civil service management such as restructuring and redefining function and role of some units of MCS and PAR, receiving new hardware for civil service data management (support from the 48Table 3: Key Achievements of Public Administrative Reform (1993-2018) -All political factions who were signatories to the Paris Peace Agreement and 25,000 students were integrated into one unified system of public administration, which aimed at ending the civil war and at the same offering jobs for overseas graduates. -During this period, various legal and institutional frameworks have been developed to ensure stable civil service management such as civil service law, organization and functioning of ministries and institutions, civil servant management procedures and general principles and so on. -Due to the integration of civil servants from various political factions, a one-day nationwide headcount of civil servants was conducted to confirm the actual number, and the result showed that 17,685 irregular and ghost civil servants were removed from the pay list, which contributed to substantial savings of national budget. -During this period, the Council for Administrative Reform (CAR) was established to lead the process of administrative reform which aimed at ensuring operational efficiency and effectiveness of public administration. At this period (in 2000), another nationwide census of civil servants was conducted and 10,000 irregular and ghost civil servants were removed from payrolls. - -Other key achievements included the development of civil servant database, new remuneration system, new classification system of civil servant categories, computerized payroll system, and establishment of Priority Mission Groups (PMGs). -Within this period, the main objective of public administrative reform focused on “serving people better”. The key achievements include policy and compendium development on public service delivery, the expansion of Priority Mission Groups (PMGs), regulation development on Merit Based Performance Incentives (MBPI) system, and establishment of Special Operating Agencies (SOAs).The main objective of public administrative reform was broadened to include “serving people better for the wellbeing of the citizens and prosperity of the nation”. The key progress includes Priority Operational Costs (POC) system (POC was incentive for officials who worked in a development partner-financed scheme that replaced MBPI in 2010 and lasted until 2012), One Window Service (OWS), and policy development on human resource in public administration.The main objective of public administrative reform during this period was focused on improving institutional prerequisites for better service delivery through delivering three pillars of reform such as pay and remuneration reform (raising liveable wage level), human resource management and development reform (computerization, pilot implementation of performance management system, training programs for civil servants), and public service delivery reform (e-governance and institutional reforms of rationalization and restructuring). - - -
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